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Legal Terms That Protect Your Account

bolaresmi operates under a legal framework designed to protect your account data, your transaction history and your rights as a registered user in Indonesia.

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredAccount data rightsContact path available 24/7Indonesia region support

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How Our Legal Policy Applies to You

bolaresmi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms govern every interaction between you and this platform — from the moment you open an account to each deposit you make via DANA, OVO, GoPay or QRIS. Access to certain features depends on local law, and we apply region-based eligibility checks at login.

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Your account data is stored on encrypted servers, and your transaction records — including every QRIS scan or DANA transfer — are retained for a minimum of 90 days for dispute resolution. We do not share your personal information with third parties except where required by
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applicable Indonesian regulation. If a term conflicts with a local rule in your region, the stricter standard applies. These terms are reviewed periodically; the version dated at the bottom of this page is the one currently in effect. You can request a copy of any prior
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version through our support channels at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM KAMI

Reach Our Legal Support Team Directly

If you have a question about how our terms affect your account — whether it concerns a DANA deposit dispute, a data access request or a deletion inquiry — our support team…

Live Chat Available 24 hours a day, 7 days a week inside your account dashboard. Legal queries are flagged to a dedicated agent within 15 minutes of submission during peak hours.

Email Support Send detailed data-access or term-clarification requests to our legal inbox. We aim to respond within 24 hours and confirm receipt immediately via an automated acknowledgement.

In-App Form Submit a structured legal query — account closure, data export or dispute filing — through the form in your account settings under the Privacy tab, available on both mobile and desktop.

KEAMANAN DAN KEPERCAYAAN

Inside bolaresmi Data and Account Security

We handle your account information according to the standards below. Each item reflects an active practice — not an aspiration — so you can verify what happens to your data and who…

Data Encryption

All account data — including your DANA and OVO wallet links — is encrypted at rest using AES-256. No payment credential is stored in plain text at any layer of our infrastructure.

Cookie Policy

We use functional and analytics cookies to keep your session active and measure page performance. You can review and adjust cookie preferences from the footer link on any page of the site.

Account Security

Two-factor authentication is available for every account. We recommend enabling it immediately after registration, especially if you link a GoPay or QRIS payment method to your wallet.

Data Retention

We retain account records for as long as your account is active and for 24 months after closure, in line with applicable Indonesian financial regulation. After that period, data is purged from live systems.

Your Rights

You may request a full export of your personal data, ask for corrections to inaccurate records, or request deletion where local law permits. All requests are processed through the support channels listed on this page.

Policy Updates

When we update these terms, we notify you via the email address on your account at least 7 days before changes take effect. You can view the change log from the legal archive link in the site footer.

Legal Questions We Hear Most Often

Below are the legal queries we receive most frequently from our Indonesia users — covering data rights, account access, payment records and how to escalate a concern. Each answer reflects current policy as written in our active terms.

Yes. Submit a data-export request through your account settings under the Privacy tab or via our email support inbox. We will compile and deliver your data package within 72 hours of verifying your identity.

Access depends on local law. We apply region-based eligibility checks at login to ensure compliance. If your region is restricted, you will see a notification explaining which features are unavailable and why.

Transaction records for DANA, OVO, GoPay and QRIS payments are retained for a minimum of 90 days for dispute resolution and up to 24 months after account closure in accordance with applicable Indonesian financial regulation.

After account closure, your data is kept for 24 months as required by Indonesian financial rules, then permanently purged from live systems. You may request early deletion where local law permits this; our support team will confirm eligibility.

You can reach our legal support team via 24/7 live chat, the in-app form in your Privacy settings, or our dedicated email inbox. Legal queries are escalated separately from general support and receive a response within 24 hours.

We do not sell or share your personal data with third parties except where required by applicable Indonesian regulation — for example, during a regulatory audit or a verified fraud investigation. No payment credential is ever shared without your explicit consent.

We send an email to the address on your account at least 7 days before any material change takes effect. A change log is also published in the site footer under the legal archive link so you can compare versions at any time.

Legal Terms That Protect Your Account

Reach Our Legal Support Team Directly

Inside bolaresmi Data and Account Security

Data Encryption

Cookie Policy

Account Security

Data Retention

Your Rights

Policy Updates

Legal Questions We Hear Most Often

01 Can I request a copy of all the personal data bolaresmi holds on me?

02 Does access to bolaresmi depend on where I live in Indonesia?

03 How long do you keep records of my DANA and OVO transactions?

04 What happens to my account data if I close my account?

05 Who can I contact if I believe my data has been handled incorrectly?

06 Does bolaresmi share my personal information with third parties?

07 How will I know when the legal terms have been updated?

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